Privacy Policy

Last updated: September 2, 2026

DRAFT — this document was generated by an AI assistant to give this app a real, complete policy to launch with. It has not been reviewed by a licensed attorney. Have it reviewed before relying on it once real payments are live.

This Privacy Policy explains what information CountWise ("we," "us," or "our") collects, how we use it, and the choices you have. It applies to everyone who uses the CountWise website and application (the "Service").

1. Information We Collect

We collect:

• Account information — your email address and a securely hashed password (we never store your actual password), or your name/email/account ID from Google or Facebook if you sign in that way.
• Gameplay data — hands played, decisions made, counting accuracy, virtual bankroll balance, and similar training statistics, so the Service can track your progress and unlock achievements.
• Payment information — if you subscribe to PRO, Stripe (our payment processor) collects and stores your card details directly; we only ever receive a subscription status and the last few digits of your card for display purposes, never your full card number.
• Usage and device data — analytics events (like when you complete onboarding or view a paywall), your IP address (used for rate-limiting/abuse prevention), and basic device/browser information.
• Cookies— a session cookie to keep you logged in, and, if you arrived through a creator's referral link, a short-lived cookie recording that referral.

2. How We Use Information

We use this information to:

• Operate the Service — authenticate you, save your progress, and process payments
• Send transactional email — email verification, password reset, and account-related notices
• Maintain security — rate-limiting, fraud prevention, and abuse detection
• Understand and improve the Service — aggregate, anonymized-where-possible usage analytics
• Attribute Creator Program referrals correctly

We do not sell your personal information.

3. Third-Party Service Providers

We share data with the following providers, only as needed for them to perform their function for us:

• Stripe — payment processing (subscription billing)
• Google / Facebook — optional sign-in, if you choose to use it
• Vercel — application hosting
• Neon — database hosting
• Upstash — rate-limiting infrastructure (stores only request counts, not personal data)
• Google (Gmail) — delivery of transactional email (verification, password reset)

Each provider handles data according to its own privacy policy.

4. Cookies

We use a small number of first-party cookies necessary for the Service to function (staying logged in, and attributing a creator referral). We don't use third-party advertising or tracking cookies.

5. Data Retention

We keep your account and gameplay data for as long as your account is active, and for a reasonable period afterward in case you return or as needed for legal/accounting purposes (such as commission and payment records). You can request deletion at any time — see Section 6.

6. Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise any of these, email us at support@21countwise.app and we'll respond within a reasonable time.

7. Children's Privacy

The Service is not directed to, and we do not knowingly collect personal information from, anyone under 18 (see our Terms of Service' eligibility requirement). If we learn we've collected information from someone under 18, we'll delete it.

8. Data Security

We use reasonable technical and organizational measures to protect your information (including password hashing and encrypted connections), but no method of transmission or storage is 100% secure, and we can't guarantee absolute security.

9. International Users

The Service is operated from and its data is processed in the United States. If you access it from outside the United States, your information will be transferred to and processed there.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above.

11. Contact

Questions about this policy, or want to exercise a privacy right? Email us at support@21countwise.app.